I can safely say that I hate dealing with those folks in Indiana as well, and have tried my best to discourage all of the music faculty here from calling on them. In my experience it seems they absolutely prey on schools and churches who just slavishly follow their advice mostly because they don't think there is anyone else. Just yesterday one of the faculty here told me that when she asked about buying a wireless handheld transmitter to replace a 'plug-on' transmitter for our existing system, the guy said, "oh no, you'll have to buy a whole new system, and I have these on special right now." That's from the same guy who sold them the original system a couple years ago (before I arrived) and sent 6 units all running on the same frequency bands with no antenna distribution. Hate 'em, hate 'em, hate 'em but I have such a hard time convincing everyone that they are a rip off, and not the only place to buy Kurzweil!
![i kill u :hammer:](./images/smilies/icon_hammer.gif)
I am happy to say that over the course of purchasing over $280,000 worth of gear for the school studio and sending out perhaps as many as 20 or 30 individual 'bid requests' not only did the boys in Indiana lose every bid, but they were almost always the HIGHEST bidder, which shows exactly what they think of "loyal customers". (The school bought over $150,000 worth of stuff for a piano lab from them just 5 years ago, and that's the thanks we get!)
Sorry for the tirade there - but consider it a warning.
On the other side, I love working with Full Compass. Granted I'm working with one of the upper-level guys there, but he respects that we've been a customer for over 25 years and just basically goes to his lowest price automatically and every time - no dicking around & trying to squeeze a little more out of us.
Other folks I've enjoyed are BSW in Tacoma, B&H in Manhattan (a little weird perhaps, but great pricing) and Pro Audio Design in Mass. has been very nice as well.
I encourage you guys to patronize any one of those fine establishments.
-J