yay for motu

loosegravel · Post by **loosegravel** » Sat Aug 28, 2004 6:33 pm

MOTU took my fried 828 and gave me a new one and I didn't have a sales recipt or warranty card (seccond hand) AMAZING. I was very happy with service and whatnot. just thought I'd share

nlmd311 · Post by **nlmd311** » Sun Aug 29, 2004 9:41 am

YAY for MOTU! I just got an 828mkII brand new yesterday and I love it. So, thats my contribution.
Glad things worked out for you. Glad to hear that possibly (hopefully not) if things go wrong with mine I will get some help from them.

best wishes

-Darrill

phill2796 · Post by **phill2796** » Sun Aug 29, 2004 10:02 am

Someone just took a 24io out of my studio without asking
anyone seen it?????

nlmd311 · Post by **nlmd311** » Sun Aug 29, 2004 10:56 am

phill2796 wrote:Someone just took a 24io out of my studio without asking
anyone seen it?????

Do you mean as in stolen?
Yikes! If that is the case, then look at who was in your studio and track them down and kick the crap out of them. Or you could just sit back and cry like I would.

hopefully the legs it sprouted will allow it to walk (or even better, run) home quickly and unharmed!

-Darrill

phill2796 · Post by **phill2796** » Tue Aug 31, 2004 3:09 pm

yea im still waiting for it to come walking back in it must of got tired.

yardleyone · Post by **yardleyone** » Wed Sep 01, 2004 10:41 am

do the 828s come with any software, specifiacally digital performer?

kcrusher · Post by **kcrusher** » Wed Sep 01, 2004 1:19 pm

They come with 'Audiodesk', a scaled down version of DP (REALLY scaled down). I believe they offer a discount upgrade to DP from Audiodesk...

Tim Casey · Post by **Tim Casey** » Wed Sep 01, 2004 1:43 pm

MOTU is a wonderful company with excellent support; sometimes I think they're crazy. I bought a cut-out version of DP (2.5?) for something like $25 and upgraded to 3.0 for short money (I forget how much). I even told them it was basically a cut-out of their software, but they didn't care. And their stuff seems to work right out of the box. Amazing.

nlmd311 · Post by **nlmd311** » Wed Sep 01, 2004 4:23 pm

bombastique wrote:They come with 'Audiodesk', a scaled down version of DP (REALLY scaled down). I believe they offer a discount upgrade to DP from Audiodesk...

Yeup. Since I just got the 828mkII I just checked it out (even though I don't have any need for Digital Performer...no Apple computers). You can get DP4 if you are a registered MOTU user and have a copy of Audiodesk for $395 (current price). If you want DP3 it says to call some Customer Service number.

**Side note. Tech. Support has been great so far. I had a little confusion the day I was setting it up so I wrote an email (Saturday night) figured out the problem myself by Sunday afternoon, and by Monday night I had an email reply from MOTU tech Support telling me what I figured out, plus a few other things. Pretty cool in my book.

all the best

-Darrill

Milkmansound · Post by **Milkmansound** » Wed Sep 01, 2004 9:02 pm

not to mention haw great these boxes sound, and how great DP is as well. Motu is the bomb.

b3groover · Post by **b3groover** » Thu Sep 02, 2004 7:15 pm

I bought a 24i off eBay and when I hooked it up the outputs just emitted digital noise... no music. I called MOTU and even though I bought it second-hand and thus it was not registered to me, the took the unit back and gave me a new one for $50. You can't beat that.

Everybody's X · Post by **Everybody's X** » Thu Sep 02, 2004 9:44 pm

Im glad you guys are having good experiences with them

I bought a 24 I/O and traded it to my uncle for an 896, the serial number is supposed to be on a sticker on the bottom of the unit and it isnt there. why they didnt have some sort of secondary ID on it I dont know. Anyway I cant register it and they wont even talk to me about servicing it

Tim Casey · Post by **Tim Casey** » Fri Sep 03, 2004 5:22 am

A piece of hardware with the serial number missing is usually hot. I can see why they'd back away from that one.

Everybody's X · Post by **Everybody's X** » Fri Sep 03, 2004 12:18 pm

sure, I can see that, I am fairly reasonable person, but I had provided my name address, uncles name and address who it was purchased from when and where. 3 different phone numbers

Im not upset with that per-se, Just questioning why you would just put the serial number on a sticker on the part as opposed to maybe stamping it on the metal, or maybe putting a second serial number sticker on the inside of the part or maybe on the box or the manual.

sooner or later a sticker on a rack mounted box will either fall off or be rubbed off.

I just think that was a poor discision and now I have spent over $3000 dollars on motu equipment but I am a mutt that they wont even talk to because of a sticker

Albro Swift · Post by **Albro Swift** » Sun Sep 05, 2004 5:51 pm

Everybody's X wrote:I just think that was a poor discision and now I have spent over $3000 dollars on motu equipment but I am a mutt that they wont even talk to because of a sticker

Hey, here's an off the wall suggestion: maybe someone who already has the same piece of gear will "donate" their sticker to you so that you can get some assistance from motu. -- I mean, if there's no other identifying marks, how would <i> they </i> know?

Good luck,
Josh

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