A call for pro tools help (again)

vibesof20hz · Post by **vibesof20hz** » Mon Dec 17, 2007 5:17 pm

I have a digi 001 running on windows XP. I just built a new computer just for audio that has the following:

- AMD Athlon 64 X2 4000+ Socket AM2 BOX CPU
- Lite-On LH-20A1P SuperAllwrite DVD Burner - blahblah blah
- Maxtor Ultra 160GB Hard Drive - 7200, 8MB, SATA-150, Retail
- MSI K9MM-V Motherboard - Via, Socket AM2, MicroATX, Audio, Video, AGP 8x, 10/100 Ethernet LAN, USB 2.0, Serial ATA, RAID
- US Modular 1024MB PC4200 DDR2 533MHz Memory

Here is the problem...... I can open and run my most complex, or most minimal sessions with no issues, i can open 20 copies of Rverb with no problem! its great! however, after 5 or 10 minutes i get this......
When i have my hardware Buffer at 512 i get error (-9093):
?The operating system held off interrupts for too long. If this often occurs, try increasing the hardware buffer size.?

So, i increase my hardware buffer, and within 2 seconds of playback i get error (-9129):
?Audio processing is conflicting with other PCU tasks. Reduce the hardware buffer size.?

I get these errors no matter how large or small the session i am running. It also happens with a session on an internal or external drive. So, as it stands now, i can only use my computer for a few seconds of playback or recording at a time without one of these errors. I tried the following:

- new pci slot
- new icq for that pci slot
- disabled everything that has to do with the internet, printing and all other non essentials.
- i created a new hardware profile even though there should have been no conflicts
- my hard drive is set for DMA, and is still set to enable DMA
- the hard drive is also set for the Standard Dual Channel PCI IDE Controller
- visual performance is set to ?adjust for best performance?
- Raid is disabled, even though that shouldnt matter
- checked for any and all compatibility issues, there are none.

I have run out of things to try. does anyone have any suggestions for how to deal with this issue? Any and all comments are welcome and most appreciated.

thanks

i am monster face · Post by **i am monster face** » Mon Dec 17, 2007 5:45 pm

What external drive are you using?

vibesof20hz · Post by **vibesof20hz** » Mon Dec 17, 2007 5:59 pm

I have a 150Gb my book via USB. however, Its been disconnected throughout most of the troubleshooting just to simplify things. Also, i should note that there are two internal drives of the type i have listed above.

thaks

i am monster face · Post by **i am monster face** » Mon Dec 17, 2007 6:32 pm

Are those hard drives on the supported list?

Before I trashed my old setup and started my new studio job, I had the exact same motherboard and processor you had.

I'll check out compatibility for you if you let me know what version of PT you are running.

i am monster face · Post by **i am monster face** » Mon Dec 17, 2007 6:36 pm

If I recall correctly, that is a hard drive related issue. Either way, those should be supported hard drives. I'm not certain, so let's try this...

Have you done the AMD dualcore hotfix?

http://www.amd.com/us-en/Processors/Tec ... 18,00.html

that could possibly help you.

Ian

vibesof20hz · Post by **vibesof20hz** » Mon Dec 17, 2007 7:31 pm

I tried the link you posted. I have been mixing for the past 20 min, and i have not yet encountered any error. As far as i can tell, this issue has been resolved... after over 15 hours of searching, trying everything i can find, even talking to people at digidesign!

Thank you so much! i can finally stop stressing out about this!

syrupcore · Post by **syrupcore** » Mon Dec 17, 2007 8:36 pm

repeated "increase/decrease buffere size" error messages in pro tools is hell. You should totally send monster face a guitar.

i am monster face · Post by **i am monster face** » Tue Dec 18, 2007 12:44 am

Hey no prob. I'm from Ephrata and you're from Jersey/Central PA. So...there you go.

vibesof20hz · Post by **vibesof20hz** » Wed Dec 19, 2007 11:38 am

i previously mentioned that AMD optimizing tool did fix things, after an afternoon of working in pro tools, i continue to get back and forth HW buffer errors, however, i can playback for about 10 min at a time before this issue comes up....

any more suggestions...... ?

additional details: ptle 6.4 with the most recent update

thanks again

i am monster face · Post by **i am monster face** » Wed Dec 19, 2007 3:16 pm

Okay okay. Well, from my countless hours spent at the DUC, let's try these things...

Do you have a firewire bus? What kind is it? Do you have a firewire hard drive? I see you have a USB hard drive, but have you ever tried firewire? Digi does not support USB stuff.

Have you updated your graphics card? This isn't really a graphics card error, but hey, it might work.

Are your internal hard drives getting EXTREMELY hot?

duc.digidesign.com is the place I would also post. Post here when you have figured out your problem.

Sorry the last thing didn't work. We will get this figured out.

Ian

digitaldrummer · Post by **digitaldrummer** » Wed Dec 19, 2007 4:20 pm

you are running a Digi 001, which means you have PTLE 6.4 or earlier. How many cores is XP seeing? PTLE 6.4 and earlier only officially support 1 CPU on Windows, so if the OS is seeing more, and you have Pro Tools trying to use more, it may not work. I tried using the Hyperthreading on mine way back when I had a Digi 001 and it would not run reliably. had to disable HT in the BIOS. I'm running 7.3 now and still run singel CPU becasue I have a few old plugins I use that don't like multi-processor. someday I will upgrade and try it again but for now its working...

Mike

Message Board

A call for pro tools help (again)

A call for pro tools help (again)

Who is online